Important Policy Update

Posted by on Aug 6, 2014 in Uncategorized

Please Read Carefully!

Over the years we have a developed a reputation for flexibility, convenience, and reliability that we pride ourselves on.  We understand these traits are important to you so, with the goal of improving service for all our pack members, we are making some small but very important changes to our policies and procedures.

Please read the following carefully and let us know if you have any questions.  Thank you for you consideration when incorporating these new policies into your planning!
 

Deadline for Adding and Canceling Reservations

We ask that you have all daycare pick up/drop off requests, at-home walking requests, and boarding cancellations to us by 7PM 2 days in advance of the reservation.  For example, if you wish to schedule your dog for daycare pick up and drop off on Wednesday, please have your request in no later than 7PM Monday evening.

We understand that schedules change unexpectedly so we will work with you as best as we are able if you send a request after this deadline.  Please keep in mind that we will be strictly enforcing late add/cancel fees for all schedule changes requested after this deadline.  We appreciate your understanding that this will be automatically applied to your bill.
 

Add or Cancel PickUp/DropOff Service $10
Cancel Boarding $25
Add Boarding No Fee
Add or Cancel At-Home Walking $5

 

At-Home Walk Quantity Discounts

We have always offered a $2 per walk discount when booking 4 or more walks in a given week, and we WILL CONTINUE TO!  However, starting in September the discount will not be determined each week.  It will be based on the previous month’s walking history.  So, if you average 4 or more walks per week in the month of August, you will get a $2 per walk discount for the month of September, regardless of how much you walk in September!

The formula for determining eligibility will be (#Walks)/(#Weekdays)>0.80.

This simple change will greatly reduce the amount of oversight required to ensure accurate and timely billing.  We appreciate your understanding as we implement this change.
 

Hours of Operation

We are making slight adjustments to our hours of operation.  Please be aware that, starting August 15th, daycare will be open the following hours:

Mon-Friday 7:00AM – 7:00PM
Saturday 9:00AM – 5:00PM
Sunday 10:00AM – 4:00PM

 

Reminders

Required Vaccinations: All Bed & Biscuit client’s are required to provide vaccination records indicating their dog is up to date on Rabies, Distemper, Parvovirus, and Bordetella (kennel cough) vaccinations.  This includes dogs that only utilize at-home walking services, grooming services, or training services.  This requirement is for the health and well-being of all our dogs and we appreciate your help in providing records in a timely manner.

Sick Dogs: Dogs showing signs of sickness (lethargy, diarrhea, vomiting, etc.) should be kept home from daycare/boarding at Bed & Biscuit. Our veterinary staff are more than happy to help evaluate and treat your dog, but will have to keep them out of the daycare room until the situation is resolved.